Send the details that help
Include your store domain, the page or task affected, what you expected and the error shown. A screenshot can help. Please remove sensitive information and never send passwords, access tokens or API keys.
A scan or proposal failed
Open History, read the task error and retry once the cause is resolved. Deleted products cannot be repaired. Failed generation releases its reserved allowance.
A repair reports a conflict
Review the current Shopify product before making another change. A conflict can mean the source changed after the draft was generated. Generate a fresh draft, compare the fields and approve only the intended content.
Plans, usage and cancellation
Open Plan & usage to view your allowance, change a plan or cancel. Applying and restoring do not consume AI allowance.
Or browse frequently asked questions before contacting support.